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If you have a question about the status of a pre-order, please email us. Publication dates are subject to change (although this is an extremely uncommon occurrence overall). Typically, pre-ordered items will be available on or occasionally very shortly after the publication date, and in the event that we do anticipate a delay we will endeavour to keep you updated on the status of your pre-order. Pre-Orders Any forthcoming titles available to pre-order are clearly marked with a red PRE-ORDER label, and the anticipated publication date. If you’d like to confirm an item’s availability or check on the status of an order, please email us. In the event that an item you have ordered is unexpectedly delayed for 7 days or more, we will contact you by email with a delivery estimate. We will inform you of any delays affecting your order as quickly as possible.īackorders Items marked AVAILABLE TO ORDER are available on backorder and typically arrive within a couple of days, but can occasionally take longer to arrive.

Occasionally an item may be out of stock, in which case it may be fulfilled by our supplier and dispatched directly to you, or to the shop if Collect in Person was selected during checkout. Orders Orders placed through this site will typically be fulfilled from our shop’s inventory within 48 hours. If you encounter any issues with payments when ordering, or have any questions about the available methods of payment, please don’t hesitate to email us. Payments made using National Book Tokens are processed by National Book Tokens Ltd, and you can read their Terms and Conditions here. Please note that the personal and payment information shown by Google Pay and Apple Pay is stored only by your payment account, and is neither stored by our site or accessible to our team. If ordering from a device or browser that supports Google Pay or Apple Pay, you will be automatically shown the corresponding payment button on product pages, the cart page, and the checkout page. Read more about Stripe and security here. If you select to save your credit or debit card information during checkout to use again for future orders, your card information is encrypted and stored only by Stripe, who have been certified as a Level 1 PCI Service Provider (the highest level of security certification available for online payment services). Our credit and debit card payments are securely processed by Stripe, and your full card information is neither stored by our site or accessible to our team. Orders placed via our website can be paid using any of the following methods:

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